This privacy policy will explain how The Glen uses the personal data we collect from you when you use our website or services.

Topics:

• What data do we collect
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• Cookies
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

The Glen collects the following data:

• Personal identification information (name, email address, phone number)

How do we collect your data?

You directly provide The Glen with most of the data we collect. We collect data and process data when you:

• Phone, email or message to enquire about services we offer
• Submit a message or comment via our website
• Voluntarily provide a customer review
• Use or view our website via your browser’s cookies

How will we use your data?

The Glen collects your data so that we can:

• Process your booking or enquiry
• Email you with special offers on other products and services we think you might like

How do we store your data?

The Glen securely stores your data on a password-protected PC and smartphone.

The Glen will keep your personal identification information and website assets for as long as we have a business relationship.

Marketing

The Glen would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop The Glen from contacting you for marketing purposes.

What are your data protection rights?

The Glen would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Glen for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Glen correct any information you believe is inaccurate. You also have the right to request The Glen to complete the information you believe is incomplete.

The right to erasure – You have the right to request that The Glen erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Glen restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Glen’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that The Glen transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@theglencornwall.com

Call us: 07866 848754

Or write to us: Linden Barn, Castle Hill Lane, Mere, Wiltshire, BA12 6JB

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

Cookies

The Glen website uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. The use of cookies on the website is defined here: Cookie Policy.

Privacy policies of other websites

The Glen website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Glen keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 22 May 2022.

How to contact us

If you have any questions about The Glen’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: hello@theglencornwall.com

Call us: 07866 848754

Or write to us: Linden Barn, Castle Hill Lane, Mere, Wiltshire, BA12 6JB

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Glen has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.